SB0049

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CUSTOMER SUPPORT SERVICE

What this bill does

Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that it is an unlawful practice for a high-impact social media company in the State to fail to make available to its customers, at no cost, a customer support service for customers to notify the company of any harmful content that the customer believes is illegal or violates the high-impact social media company's terms of service. Provides that the customer support service must timely respond to customers within one business day after a customer initially contacts the company. Provides that the customer support service must take active steps to resolve the customer's issue or complaint and communicate the steps taken to resolve the issue or complaint with the customer by mail, telephone, or email, as requested by the customer, within 3 business days after a customer initially contacts the company. Provides that the customer support service shall communicate with the customer at least once every 3 business days until the issue has been resolved or until the issue has been determined to be unsolvable. Provides that the Attorney General may bring an action against a high-impact social media company that does not comply with these provisions. Provides that any company that violates these provisions shall be fined $1,000 per day per violation. Provides that fines collected under these provisions shall be deposited into a fund to support mental health awareness in Illinois. Effective January 1, 2026.

Sponsor: Sue Rezin Chamber: Senate Introduced: 2025-01-13
Stuck
P(Advance)
11.7%
Chance it ever reaches a milestone (committee, floor, etc.). Not β€œnext step.”
P(Law)
0.0%
Chance it becomes law given where it is now (stage, momentum).
Confidence: 88%

Calculating prediction drivers...

Pipeline Progress

Current stage: In Committee · Last action 547 days ago · STAGNANT

How does a bill become law in Illinois?
  1. Introduction of Bill

    A member of the Senate or the House introduces a bill, which is assigned a unique identifying number (e.g., "H.B. ___" for House bills and "S.B. ___" for Senate bills). If not enacted, it must be reintroduced in the next General Assembly with a new number.

  2. Committee Work β€” Hearings

    The bill goes to the appropriate committee, which holds hearings to gather expert opinions and determine the need for the legislation.

  3. Committee Work β€” Markup, Amendments, Report

    The committee may make amendments to the bill. If approved, a committee report endorsing the bill is issued.

  4. Floor Debate

    The bill is debated and can be further amended. The debate transcripts are accessible online for public viewing.

  5. Passage and Consideration in Second Chamber

    If the bill passes in the first chamber, it moves to the second chamber for a similar review process. If both chambers approve, it goes to the governor.

  6. Gubernatorial Action

    The governor can sign the bill into law, veto it, or take no action (resulting in an automatic law after 60 days). The type of veto can be total or amendatory. Once signed, the bill becomes a Public Act and is assigned a Public Act number.

Sponsor Context

Campaign finance

This is SBE campaign receipts to the people on this bill, not Moneyball and not earmarked to the bill.

Money is campaign receipts to matched candidate committees, not earmarked to this bill. Window 2025-01-01 – 2026-09-13.

$689,627.16 Across sponsors / voters
2 Members with trails
6 Overlapping donors

Sponsor and voter funding

Member Role Receipts Total received Top donors
Sue Rezin Chief sponsor 360 $619,466.78 The First National Bank of Ottawa ($65,324.89); I.P.A.C.E. ($50,000.00); Busey Bank ($43,117.52)
Mary Edly-Allen Sponsor 57 $70,160.38 Chicago Land Operators Joint Labor-Management PAC ($7,500.00); IPACE ($5,000.00); SEIU Healthcare IL IN PAC ($5,000.00)

Overlapping donors

Donors who gave to more than one sponsor or voter on this bill. Still not earmarked to the bill.

Donor Members Total
Illinois Hospital Association PAC Sue Rezin, Mary Edly-Allen $16,000.00
Illinois Laborers' Legislative Committee Sue Rezin, Mary Edly-Allen $7,000.00
LiUNA Chicago Laborers' District Council PAC Sue Rezin, Mary Edly-Allen $6,000.00
Illinois Federation of Teachers COPE Sue Rezin, Mary Edly-Allen $3,000.00
Peoples Energy PAC Sue Rezin, Mary Edly-Allen $1,000.00
Cozen O'Connor Sue Rezin, Mary Edly-Allen $1,000.00

Top donors across these members

Donor Occupation Employer Receipts Total
The First National Bank of Ottawa β€” β€” 20 $65,324.89
I.P.A.C.E. β€” β€” 2 $50,000.00
Busey Bank β€” β€” 1 $43,117.52
Marquis Energy LLC β€” β€” 2 $20,000.00
D Construction β€” β€” 3 $18,500.00
Chicago Land Operators Joint Labor Management PAC β€” β€” 6 $17,000.00
Realtor PAC β€” β€” 5 $17,000.00
Illinois Hospital Association PAC β€” β€” 4 $16,000.00
Illinois Senate Republican Campaign Committee β€” β€” 3 $15,000.00
Kevin Hoffman President G&D Trucking Inc 2 $10,000.00
Peggy Hoffman Co-owner G&D Trucking 2 $10,000.00
Constellation Energy Generation LLC β€” β€” 3 $10,000.00
Vistra Corp. β€” β€” 3 $8,500.00
Downstate Operators Joint Labor-Management PAC β€” β€” 1 $7,500.00
Chicago Land Operators Joint Labor-Management PAC β€” β€” 2 $7,500.00
J&J Ventures Gaming LLC β€” β€” 3 $7,000.00
Illinois Laborers' Legislative Committee β€” β€” 3 $7,000.00
Ameren Illinois PAC β€” β€” 2 $6,000.00
LiUNA Chicago Laborers' District Council PAC β€” β€” 2 $6,000.00
Ameren Illinois Company β€” β€” 2 $6,000.00
John Riley President Cardinal Transport 2 $6,000.00
Good Government Council β€” β€” 2 $5,500.00
IVCA-PAC β€” β€” 1 $5,000.00
Manufacturers Political Action Committee β€” β€” 2 $5,000.00
McDonald's β€” β€” 1 $5,000.00

Hearings

This bill has not been scheduled for a committee hearing.

Witness slips

1 slip filed. Proponent / opponent / no position as filed with the committee.

Name Organization Representing Position Hearing committee Hearing date
Tyler Diers TechNet TechNet Opponent AI and Social Media 2025-03-26

Action History

13 actions recorded. Last action: 2025-04-11 β€” Senate Committee Amendment No. 1 Rule 3-9(a) / Re-referred toAssignments. Each action's meaning and outcome signal are classified automatically.

2025-01-13 Introduction & Filing
Filed with Secretary bySen. Sue Rezin Rule 2-7(b)
Bill officially submitted to the Senate Secretary during the session.
2025-01-13 Introduction & Filing
First Reading Senate Rule 5-1(d)/5-2; House Rule 37(d)/38
Formal introduction β€” title read into the official record. Required procedural step; bill now exists in the system.
2025-01-13 Committee Assignment
Referred toAssignments Senate Rule 3-8(a); House Rule 18(a)
Sent to a committee (usually Rules in the House, Assignments in the Senate). The gatekeeping step β€” Rules/Assignments decides which substantive committee hears the bill.
2025-03-12 Committee Assignment
Assigned toExecutive Senate Rule 3-8(a); House Rule 18(b)
Sent to a substantive committee (e.g., Transportation, Revenue). This is where the bill gets a real hearing and evaluation.
2025-03-12 Amendment Actions
Senate Committee Amendment No. 1 Filed with Secretary bySen. Sue Rezin
[Amendment] Bill officially submitted to the Senate Secretary during the session.
2025-03-12 Amendment Actions
Senate Committee Amendment No. 1 Referred toAssignments
[Amendment] Sent to a committee (usually Rules in the House, Assignments in the Senate). The gatekeeping step β€” Rules/Assignments decides which substantive committee hears the bill.
2025-03-18 Amendment Actions
Senate Committee Amendment No. 1 Assignments Refers toExecutive
[Amendment] Senate Assignments Committee forwards the bill to a substantive committee.
2025-03-19 Committee Assignment
ToAI and Social Media Rule 3-3(b)
Referred to a subcommittee for more focused review (e.g., 'To Tax Policy: Other Taxes Subcommittee').
2025-03-21 Deadlines & Re-referrals
Rule 2-10 Committee Deadline Established As April 11, 2025 Rule 2-10(a)(3-4)
Senate committee deadline set or extended. Procedural β€” establishes when the bill must be voted out of committee.
2025-04-03 Amendment Actions
Senate Committee Amendment No. 1 ToAI and Social Media
[Amendment] Referred to a subcommittee for more focused review (e.g., 'To Tax Policy: Other Taxes Subcommittee').
2025-04-04 Co-Sponsorship Mild +
Added as Chief Co-SponsorSen. Mary Edly-Allen Senate Rule 5-1(a); House Rule 37(a)
A legislator takes on the chief co-sponsor role, a stronger commitment than regular co-sponsorship.
2025-04-11 Deadlines & Re-referrals Mild βˆ’
Rule 3-9(a) / Re-referred toAssignments Rule 3-9(a)
Senate procedural rule β€” bill re-referred to Assignments for missing Rule 2-10 deadline. Bill is NOT dead but faces uphill battle.
2025-04-11 Amendment Actions Mild βˆ’
Senate Committee Amendment No. 1 Rule 3-9(a) / Re-referred toAssignments
[Amendment] Senate procedural rule β€” bill re-referred to Assignments for missing Rule 2-10 deadline. Bill is NOT dead but faces uphill battle.

All actions (table)

Date Chamber Action Category Signal
2025-01-13 Senate Filed with Secretary bySen. Sue Rezin Rule 2-7(b) Introduction & Filing β€”
2025-01-13 Senate First Reading Senate Rule 5-1(d)/5-2; House Rule 37(d)/38 Introduction & Filing β€”
2025-01-13 Senate Referred toAssignments Senate Rule 3-8(a); House Rule 18(a) Committee Assignment β€”
2025-03-12 Senate Assigned toExecutive Senate Rule 3-8(a); House Rule 18(b) Committee Assignment β€”
2025-03-12 Senate Senate Committee Amendment No. 1 Filed with Secretary bySen. Sue Rezin Amendment Actions β€”
2025-03-12 Senate Senate Committee Amendment No. 1 Referred toAssignments Amendment Actions β€”
2025-03-18 Senate Senate Committee Amendment No. 1 Assignments Refers toExecutive Amendment Actions β€”
2025-03-19 Senate ToAI and Social Media Rule 3-3(b) Committee Assignment β€”
2025-03-21 Senate Rule 2-10 Committee Deadline Established As April 11, 2025 Rule 2-10(a)(3-4) Deadlines & Re-referrals β€”
2025-04-03 Senate Senate Committee Amendment No. 1 ToAI and Social Media Amendment Actions β€”
2025-04-04 Senate Added as Chief Co-SponsorSen. Mary Edly-Allen Senate Rule 5-1(a); House Rule 37(a) Co-Sponsorship Mild +
2025-04-11 Senate Rule 3-9(a) / Re-referred toAssignments Rule 3-9(a) Deadlines & Re-referrals Mild βˆ’
2025-04-11 Senate Senate Committee Amendment No. 1 Rule 3-9(a) / Re-referred toAssignments Amendment Actions Mild βˆ’