SB0049
View on ILGACUSTOMER SUPPORT SERVICE
What this bill does
Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that it is an unlawful practice for a high-impact social media company in the State to fail to make available to its customers, at no cost, a customer support service for customers to notify the company of any harmful content that the customer believes is illegal or violates the high-impact social media company's terms of service. Provides that the customer support service must timely respond to customers within one business day after a customer initially contacts the company. Provides that the customer support service must take active steps to resolve the customer's issue or complaint and communicate the steps taken to resolve the issue or complaint with the customer by mail, telephone, or email, as requested by the customer, within 3 business days after a customer initially contacts the company. Provides that the customer support service shall communicate with the customer at least once every 3 business days until the issue has been resolved or until the issue has been determined to be unsolvable. Provides that the Attorney General may bring an action against a high-impact social media company that does not comply with these provisions. Provides that any company that violates these provisions shall be fined $1,000 per day per violation. Provides that fines collected under these provisions shall be deposited into a fund to support mental health awareness in Illinois. Effective January 1, 2026.
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Current stage: In Committee · Last action 547 days ago · STAGNANT
How does a bill become law in Illinois?
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Introduction of Bill
A member of the Senate or the House introduces a bill, which is assigned a unique identifying number (e.g., "H.B. ___" for House bills and "S.B. ___" for Senate bills). If not enacted, it must be reintroduced in the next General Assembly with a new number.
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Committee Work β Hearings
The bill goes to the appropriate committee, which holds hearings to gather expert opinions and determine the need for the legislation.
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Committee Work β Markup, Amendments, Report
The committee may make amendments to the bill. If approved, a committee report endorsing the bill is issued.
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Floor Debate
The bill is debated and can be further amended. The debate transcripts are accessible online for public viewing.
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Passage and Consideration in Second Chamber
If the bill passes in the first chamber, it moves to the second chamber for a similar review process. If both chambers approve, it goes to the governor.
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Gubernatorial Action
The governor can sign the bill into law, veto it, or take no action (resulting in an automatic law after 60 days). The type of veto can be total or amendatory. Once signed, the bill becomes a Public Act and is assigned a Public Act number.
Sponsor Context
Campaign finance
This is SBE campaign receipts to the people on this bill, not Moneyball and not earmarked to the bill.
Money is campaign receipts to matched candidate committees, not earmarked to this bill. Window 2025-01-01 β 2026-09-13.
Sponsor and voter funding
| Member | Role | Receipts | Total received | Top donors |
|---|---|---|---|---|
| Sue Rezin | Chief sponsor | 360 | $619,466.78 | The First National Bank of Ottawa ($65,324.89); I.P.A.C.E. ($50,000.00); Busey Bank ($43,117.52) |
| Mary Edly-Allen | Sponsor | 57 | $70,160.38 | Chicago Land Operators Joint Labor-Management PAC ($7,500.00); IPACE ($5,000.00); SEIU Healthcare IL IN PAC ($5,000.00) |
Overlapping donors
Donors who gave to more than one sponsor or voter on this bill. Still not earmarked to the bill.
| Donor | Members | Total |
|---|---|---|
| Illinois Hospital Association PAC | Sue Rezin, Mary Edly-Allen | $16,000.00 |
| Illinois Laborers' Legislative Committee | Sue Rezin, Mary Edly-Allen | $7,000.00 |
| LiUNA Chicago Laborers' District Council PAC | Sue Rezin, Mary Edly-Allen | $6,000.00 |
| Illinois Federation of Teachers COPE | Sue Rezin, Mary Edly-Allen | $3,000.00 |
| Peoples Energy PAC | Sue Rezin, Mary Edly-Allen | $1,000.00 |
| Cozen O'Connor | Sue Rezin, Mary Edly-Allen | $1,000.00 |
Top donors across these members
| Donor | Occupation | Employer | Receipts | Total |
|---|---|---|---|---|
| The First National Bank of Ottawa | β | β | 20 | $65,324.89 |
| I.P.A.C.E. | β | β | 2 | $50,000.00 |
| Busey Bank | β | β | 1 | $43,117.52 |
| Marquis Energy LLC | β | β | 2 | $20,000.00 |
| D Construction | β | β | 3 | $18,500.00 |
| Chicago Land Operators Joint Labor Management PAC | β | β | 6 | $17,000.00 |
| Realtor PAC | β | β | 5 | $17,000.00 |
| Illinois Hospital Association PAC | β | β | 4 | $16,000.00 |
| Illinois Senate Republican Campaign Committee | β | β | 3 | $15,000.00 |
| Kevin Hoffman | President | G&D Trucking Inc | 2 | $10,000.00 |
| Peggy Hoffman | Co-owner | G&D Trucking | 2 | $10,000.00 |
| Constellation Energy Generation LLC | β | β | 3 | $10,000.00 |
| Vistra Corp. | β | β | 3 | $8,500.00 |
| Downstate Operators Joint Labor-Management PAC | β | β | 1 | $7,500.00 |
| Chicago Land Operators Joint Labor-Management PAC | β | β | 2 | $7,500.00 |
| J&J Ventures Gaming LLC | β | β | 3 | $7,000.00 |
| Illinois Laborers' Legislative Committee | β | β | 3 | $7,000.00 |
| Ameren Illinois PAC | β | β | 2 | $6,000.00 |
| LiUNA Chicago Laborers' District Council PAC | β | β | 2 | $6,000.00 |
| Ameren Illinois Company | β | β | 2 | $6,000.00 |
| John Riley | President | Cardinal Transport | 2 | $6,000.00 |
| Good Government Council | β | β | 2 | $5,500.00 |
| IVCA-PAC | β | β | 1 | $5,000.00 |
| Manufacturers Political Action Committee | β | β | 2 | $5,000.00 |
| McDonald's | β | β | 1 | $5,000.00 |
Hearings
This bill has not been scheduled for a committee hearing.
Witness slips
1 slip filed. Proponent / opponent / no position as filed with the committee.
| Name | Organization | Representing | Position | Hearing committee | Hearing date |
|---|---|---|---|---|---|
| Tyler Diers | TechNet | TechNet | Opponent | AI and Social Media | 2025-03-26 |
Action History
13 actions recorded. Last action: 2025-04-11 β Senate Committee Amendment No. 1 Rule 3-9(a) / Re-referred toAssignments. Each action's meaning and outcome signal are classified automatically.
All actions (table)
| Date | Chamber | Action | Category | Signal |
|---|---|---|---|---|
| 2025-01-13 | Senate | Filed with Secretary bySen. Sue Rezin Rule 2-7(b) | Introduction & Filing | β |
| 2025-01-13 | Senate | First Reading Senate Rule 5-1(d)/5-2; House Rule 37(d)/38 | Introduction & Filing | β |
| 2025-01-13 | Senate | Referred toAssignments Senate Rule 3-8(a); House Rule 18(a) | Committee Assignment | β |
| 2025-03-12 | Senate | Assigned toExecutive Senate Rule 3-8(a); House Rule 18(b) | Committee Assignment | β |
| 2025-03-12 | Senate | Senate Committee Amendment No. 1 Filed with Secretary bySen. Sue Rezin | Amendment Actions | β |
| 2025-03-12 | Senate | Senate Committee Amendment No. 1 Referred toAssignments | Amendment Actions | β |
| 2025-03-18 | Senate | Senate Committee Amendment No. 1 Assignments Refers toExecutive | Amendment Actions | β |
| 2025-03-19 | Senate | ToAI and Social Media Rule 3-3(b) | Committee Assignment | β |
| 2025-03-21 | Senate | Rule 2-10 Committee Deadline Established As April 11, 2025 Rule 2-10(a)(3-4) | Deadlines & Re-referrals | β |
| 2025-04-03 | Senate | Senate Committee Amendment No. 1 ToAI and Social Media | Amendment Actions | β |
| 2025-04-04 | Senate | Added as Chief Co-SponsorSen. Mary Edly-Allen Senate Rule 5-1(a); House Rule 37(a) | Co-Sponsorship | Mild + |
| 2025-04-11 | Senate | Rule 3-9(a) / Re-referred toAssignments Rule 3-9(a) | Deadlines & Re-referrals | Mild β |
| 2025-04-11 | Senate | Senate Committee Amendment No. 1 Rule 3-9(a) / Re-referred toAssignments | Amendment Actions | Mild β |